Freight Claims
IAC takes extra care in
packaging our product and so has a remarkably low
freight claim rate on delivered product. All products
shipped from IAC are inspected and shipped free of
defects, yet damage in transit can occur. Many times,
even when a box is damaged in transit, the product
inside is not harmed.
If you notice when opening a
box that the product inside is damaged you should
stop unpacking immediately. Place
all parts and packing material back into box and notify
the freight company that you have concealed damage
and request an inspector.
Commercial freight shipped from
IAC is delivered FOB Origin; this
shipping method makes it the customer’s responsibility
to file any freight claims. Claim forms are only 1
page and very easy to fill out. Once the freight claim
is made, place a P.O. with IAC for replacement product
and mark it for Freight Damage Replacements.
We will make every effort to process, and ship the
replacement order in 10 working days or less.
Quality Control
IAC follows stringent inspection
processes to maintain the quality of the products
delivered to our customers. In addition to confirming
the quality of construction of each and every premium and industrial workbench, IAC runs extensive testing on all of
the accessories we offer, including all light fixtures,
ESD worksurfaces, and Clean Air Flow systems.
Where it applies, inspections
also verify that…
- Packing list matches original
order paperwork;
- Product is free of defects;
- Correct hardware is included;
- Special handling requests
are followed; and
- “Specials” assembled
properly and accessories fit as specified.
- Premium workbenches are assembled
correctly when required to ship assembled.
