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Return Authorization
IAC will accept the return
of products under specific circumstances. Goods shipped
back to the factory must have proper authorization prior
to their return, and must be received in re-saleable
condition. An RGA will be issued under the following
circumstances.
- If product was shipped incorrectly
due to IAC error, this product may be authorized
to be returned freight collect via an IAC-specified
carrier.
- Standard product that was
ordered incorrectly, or turns out not to be needed,
may be approved for a return. A 25% restocking fee
will be deducted from refund or credit applied and
product must be sent back freight pre-paid.
- Goods proved to be defective
within warranty period may be authorized for return,
freight collect, for repair or replacement at the
discretion of IAC. Such a repair or replacement
will be returned to the customer freight prepaid.
The following items cannot be
returned:
- Non-standard or “special”
products.
- Bench parts or pieces; only
complete benches can be authorized for return.
All authorized returns must be
accompanied by the proper Return Goods Authorization
paperwork or product will not be accepted at the IAC
receiving dock.
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